KLM and Transavia still give customers money back instead of voucher
KLM and its subsidiary Transavia are adjusting their policy regarding vouchers. Where they had previously decided to only offer travelers with a canceled flight the option to get their money back immediately after mid-May, they now do so retroactively for all canceled flights.
The companies announced this on Thursday. As a result of the outbreak of COVID-19 and the associated travel restrictions, all airlines have had to cut numerous flights since mid-March. They offered travelers a voucher as compensation, instead of their money back, which passengers are legally entitled to.
The Dutch government tolerated the voucher construction, but later came back to it after Brussels made it clear that travelers should always have the choice between a voucher or a refund. Both KLM and Transavia responded to this at the time, but only for flights booked after 15 May.
Now they come back to that, a claim agency had meanwhile filed a lawsuit against, among others, KLM and Transavia to claim money back for duped travelers.